Prepare for service
State whether you need scheduled maintenance or diagnosis. Share model year, mileage, service history and when any warning or sound occurs.
Sales authorisation, service authorisation and permission for a particular procedure may differ. Confirm the relevant workshop capability for electric vehicles or high-voltage work before booking. Share vehicle identifiers through the service centre's secure channel.
Follow the vehicle's schedule
Use the owner's manual and discuss time, mileage and operating conditions. Low-mileage cars may still need time-based maintenance. Compare consumables with manufacturer requirements.
Understand the work
Check the job sheet and ask about scope, cost and collection. Authorise additional work only after clarification. Warranty eligibility depends on the vehicle, records and relevant conditions.
For damaged vehicles, confirm policy, claim and repair authorisation with the parties involved. Insurers may have different arrangements; approval and payment depend on the particular claim.
Keep records
Ask why a part is needed and what labour is included. Keep invoices and service records. Request plain-language explanations of technical findings.
Collection
Review completed work and future checks. Contact the service team if an unexpected warning appears. Confirm brand-specific appointments through the dealership. For safety-related issues, follow manufacturer roadside assistance guidance.