Safety first
Contact emergency services for immediate danger and follow official instructions. Do not enter hazardous areas for photographs. Procedures vary by event.
Record facts
When safe, note date, time, location and a factual description. Keep documents together and distinguish observations from assumptions.
Notify correctly
Use the claims channel in your policy and follow its requirements. Share insurer, event and reference details appropriately. A web form is not emergency assistance.
Track documents
Record requests and keep copies. Assessment and repair arrangements differ. Clarify approvals before spending or arranging repairs.
Understand the result
Notification does not automatically lead to payment. Ask for explanations of unclear decisions. This guide does not promise a payment, amount or completion time.